Creating Great Workplaces

Effective Communication

All too often, we struggle to communicate effectively—particularly with others who are different from us in some way. Ineffective communication can often lead to negative work relationships and negatively impacts your bottom line. Whether it’s a face-to-face meeting or an e-mail thread, every employee should have an understanding of the basics of communication.

Communications Courses

Available Start Dates:

  • January 24th
  • May 6th
  • May 27th

Course Info

21 Hours of Training
Group Training
Classroom Sessions
Individual 1:1 Sessions
Participant Workbook

Instructor Info

Ray Savage GE, B.Ed., M.A., CHRP

Base Rate

$890 Per Person
(minimum 10 per training)

Training Location

#100a, 5015 -50 Ave
Camrose, AB
T4V 3P7

Onsite Training Available



Effective Communication

Objectives & Outcomes

Upon completion of the Effective Communication Certificate, your team will have the essential skills they need to communicate both verbally and in writing, internally and externally.


Session 1:   The Communication Process  (3 Hours)

  • Choosing a Channel
  • Information Richness of Communication Channels
  • Communication Terms

Session 2 & 3:  Barriers to Effective Communication (5 Hours)

  • Filtering
  • Selective Perception
  • Information Overload
  • Emotions
  • Language
  • Silence
  • Nonverbal Communication
  • Lying

Session 4 & 5 Organizational Communication (5 Hours)

  • Direction of Communication
  • Small-Group Networks
  • The Grapevine
  • Electronic Communications

Session 6:  Cultural Barriers to Communication (3 Hours)

Session 7 & 8:  Effective Listening (5 Hours)

Session 9:  Summary, Followup & Presentation of Certificates 

Learning Outcomes

  • Describe the communication process and formal and informal communication.
  • Show how channel richness underlies the choice of a communication channel.
  • Identify common barriers to effective communication.
  • Contrast downward, upward, and lateral communication.
  • Compare and contrast formal small-group networks and the grapevine.
  • Show how to overcome the potential problems in cross-cultural communication.